TV Help

How do I sign in to UKTV Play on my TV?

In order to watch shows on the Amazon Fire TV, Freeview Play or YouView UKTV Play app, you will need to sign in.

Signing up is quick and easy and you only have to do it once.

Why do I need to register?

To get to know you better and make it easier to find the shows you love and serve you more relevant advertising. Once you've registered you're ready to access over a thousand hours of shows on demand and totally free of charge.

What you will need

  • A TV with the UKTV Play app
  • Access to a phone, tablet or computer with web access
  • A UKTV Play account

Follow these steps to sign in on your TV

  1. Within the UKTV Play app, select a programme that you wish to view. You will then be shown a full screen prompt.
  2. Click on the "Sign In / Register' button.
  3. You will see a screen which lists several steps and a six-digit code.
  4. On your phone, tablet or computer, visit www.uktvplay.co.uk/activate
  5. Sign into the website with your UKTV Play account. If you don't have a UKTV Play account, fill in the form to register a new account.
  6. Enter the six-digit code as shown on the TV and click 'Sign In'. After a few moments the TV should confirm the successful registration and you can resume viewing.

Help, I can't get the code to work?

The code can only be used once and will expire after 30 minutes. If the code has been on your TV screen for longer than this, it will be replaced with a new code.

The code is six digits long and is comprised of letters and numbers only. Ensure the code you type has no spaces or any other punctuation characters.

Can't find the code?

The code will appear on your TV screen when you try and watch a show without signing in and have then clicked on the 'Sign In / Register' button when prompted.

Where do I enter the code?

If you are having problems finding where to enter the TV Activation code on the UKTV Play website, follow these steps:

  1. Click on the 'Sign In' link in the menu bar above to sign into the UKTV Play website with your UKTV Play account.
  2. After you have successfully signed in, you will see that the 'Sign In' link has changed to your name. Click on this to view your UKTV Play account profile.
  3. At the bottom of your profile is a link to enter your TV Activation code.

Need further help?

Drop us a line on Twitter or email our customer support team at viewers@uktv.co.uk and we'll try to help.